Effective Date:Jan 01,2025
At HSG Sports, we are committed to delivering your orders safely, efficiently, and on time. Our shipping and delivery policy ensures transparency and reliability for all our business customers, including brands, retailers, wholesalers, and distributors worldwide.
1. Shipping Methods & Carriers
We offer multiple shipping options to accommodate different order sizes, budgets, and urgency levels. Our logistics partners include:
• Express Shipping (5-10 business days): Fast and reliable delivery via DHL, FedEx, UPS, or TNT.
• Air Cargo (7-15 business days): Cost-effective for bulk shipments with faster transit than sea freight.
• Sea Freight (20-45 business days): The most economical option for large-volume orders.
We assist customers in selecting the best shipping method based on their needs and destination.
2. Processing & Dispatch Time
• Order Processing: Orders are processed within 1 business days after payment confirmation.
• Custom & Bulk Orders: Production timelines vary based on product specifications and order volume. Customers will be informed about estimated production and dispatch timelines at the time of order confirmation.
• Tracking Information: Once shipped, customers receive a tracking number via email or WhatsApp to monitor their order.
3. Estimated Delivery Time
Delivery times vary depending on the selected shipping method and destination:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Express Shipping | 5-10 business days |
| Air Cargo | 7-15 business days |
| Sea Freight | 20-45 business days |
Delays due to customs clearance, holidays, or unforeseen circumstances are beyond our control.
4. Shipping Costs & Import Duties
• Shipping costs are calculated based on order size, weight, volume, and destination.
• Customers are responsible for any applicable import duties, VAT, or customs clearance fees in their country.
• We provide estimated shipping costs upon order inquiry and confirmation.
5. Order Tracking & Confirmation
• A tracking number is shared with the customer after dispatch.
• Orders can be tracked via the respective courier’s website.
• For tracking assistance, customers can contact our support team.
6. Lost, Delayed, or Damaged Shipments
• In case of a lost or delayed shipment, contact us for resolution.
• For damaged products, notify us within 3 days of receiving the order, with photographic evidence, to assess eligibility for replacement or compensation.
• We recommend insurance coverage for high-value shipments upon request.
7. Shipping Restrictions
• Some regions may have restrictions on specific products due to import regulations.
• We do not ship to P.O. boxes in some countries.
8. Contact Information
For shipping-related inquiries, estimated delivery times, or order status updates, contact us via:
📩 Email: [email protected]
📞 WhatsApp: +92-336-6677881
🏢 Address: 9-km,daska road,addah,Sialkot,Pakistan
This policy ensures clarity on shipping options, estimated delivery times, costs, and customer responsibilities. Let us know if you need modifications or additional details.
